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What forms of payment do you accept?

We accept Visa, MasterCard, and Discover

How long does it usually take to receive an item that's on backorder?

There are many variables that could affect how long an item is on backorder. For the most up to date information please check the individual product pages on our website or contact our Customer Service team.

What is the expected response time if I send you an email or leave a voice message with a rep?

We strive to respond to every customer call or email within one business day.

Do your products come with a warranty?

All Duraflex, Carbon Creations, Vaero, and Couture branded products are warrantied to be free from manufacturing defects in workmanship and materials for one year from the date of purchase. Aero Function products have a three year warranty, from the date of purchase, against defects in workmanship and materials. This warranty is non-transferable. Any product that is covered by this warranty and that is found in our reasonable judgment to be defective in materials or workmanship will be replaced or refunded in part, or in full. Complete body kits will not be replaced or refunded if a single component is found to be defective.
The following situations are not covered by warranty:
• Product that has been subject to misuse, neglect, accident; or that has been improperly installed.
• Product that has been modified or altered from its original manufactured state.
• Costs incurred by the purchaser, such as transportation, additional labor costs, time, towing, storage, premium (air or overnight) freight charges, rental costs of any type, logistics, or economic losses, etc.
• Product that has not been installed by a certified professional with experience installing aftermarket aerodynamics.

What is your return policy?

If for any reason you are not satisfied with what you ordered, simply contact us to return the product and receive a refund. Products returned within 30 days will receive a full refund of the product's original purchase price. Products returned after 30 days, but within 60 days, will incur a 25% restock fee. All approved returns must be delivered to us within 30 days of return approval, and all products must be in their original, unaltered condition. Shipping charges are not refundable.

Do the side skirts/fenders come as a pair?

Yes, all side skirts are sold as a pair only. Fenders and fender flares either come in a pair or complete front and rear set, depending on the application. Please refer to the product description of your specific application for more information.

Can I mix-n-match a kit?

Yes, simply add any item you wish to purchase to your cart to customize your selection.

Are these products street legal?

All products are sold for show purposes and/or off-road use only. Any damage or injury as a result of improper use of this product is the sole responsibility of the user.

Do your kits come painted?

No, our kits do not come painted. All products are required to be installed by a certified professional with extensive experience with aftermarket aerodynamic products. Test fitment of the product is required prior to any prepping or painting.

Are shipping fees refundable?

In most cases the shipping fees are non-refundable. However, in certain circumstances a refund may be considered. For more information about your specific situation please contact our Customer Service team at 855-566-7574.

Can I pay for my product when it arrives (COD)?

Unfortunately, all purchases are made on a pre-pay basis. Orders must be paid in-full before they get processed.

Can I ship to an address other than my billing address?

In order to protect you against fraud, we must ship all products to the billing address of the credit card used. In certain circumstances an exception may be made. Please contact our Sales Department at 855-566-7574 for more information.

How long does it take to receive my parts after I have placed an order?

All in-stock orders ship from our distribution center within 2 business days. From that point you should expect an additional 7-10 business days for delivery.

What do I need to do when my parts are delivered?

When the shipment arrives, verify you have received all your items. If any item is missing you must note it on the delivery bill. You must also examine the condition of the parts. Never assume the parts are in good condition because the box is in good condition. If you do find damage to the parts, please physically write “Damaged” on the delivery bill. You will then accept the shipment as is, and notify us immediately. We may ask for pictures to verify damage has occurred.

Do you offer express shipping?

Yes. Please contact our Sales Department at 855-566-7574 for options and pricing.

How much does it cost for international shipping?

Shipping outside of the continental US varies according to the destination. Please contact our Sales Department at 855-566-7574 for a quote.

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